Careers

Current vacancies

Do you want to work with us?

If you would like to be considered for a job with our team, please select the desired role from our current vacancy list and upload your CV and covering letter via the application form below.

Taylor Maxwell & Co Ltd is accredited by the Equality Accreditation Service and promotes equal opportunities and fair treatment in every aspect of our business. Click here to view our job applicant privacy notice.

Facades Vacancies

Sales Trainee, Bristol

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Overview

Train in sales of facade products to architects, developers and contractors and progress to promotion to the position of Sales Executive.

This position is full time, permanent (37.5 hours per week, Monday to Friday).

Detail

  • Build relationships with Customers and Suppliers and communicate effectively and promptly
  • Respond promptly to tender enquires in conjunction with relevant salesperson
  • Prepare and send out quotes to customers as requested to agreed deadlines
  • Order and deliver samples as and when required
  • Ensure that the sample room/showroom is tidy, organised and stocked
  • Use Glenigan and source information for the external team
  • Use the company Order Processing, Call-Off and Credit Control systems to provide administration support to the external sales team
  • Provide updated information for the website, monitoring specific projects for ‘case study’ status
  • Be proactive in organising databases for mailshots and supporting company marketing activities
  • Progress to achieve target income for promotion to Sales Executive within 2 years of employment
  • Comply with all KPIs set by the business
  • Embrace training development on sales and product knowledge
  • Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

Essential

  • Good ability in Windows PC environment including Outlook, Word and PowerPoint
  • Proactive nature to look for work and opportunities
  • Must enjoy and be able to communicate effectively
  • Ability to work as an individual and as part of a team
  • A confident and determined approach
  • Resilience and the ability to cope with rejection
  • A high degree of self-motivation and drive

Desirable

  • Full clean driving licence
  • Experience within a customer facing role

Benefits

  • Competitive salary
  • 25 days’ holiday, increasing with years of service
  • Annual company bonus scheme
  • Company car upon completion of training period
  • Sales training and development programme
  • Pension scheme
  • Life insurance
  • Office parking
  • Excellent salary and superb company benefits on qualification

    All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Administrative Vacancies

Facilities Manager, Bristol

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Overview

The Facilities Manager will be responsible for property, health and safety, car fleet and legal administration for the group. The role reports to the IT Director based in our Bristol office.

This position is full time, permanent (35 hours per week, Monday to Friday).

Detail

The Facilities Manager will be based in our Bristol office alongside the administration team. The role will cover a broad spectrum of duties as listed below and requires an enthusiastic, proactive and professional person who can communicate effectively and is confident with decision making.

Bristol Office

  • Manage the maintenance and cleaning of Bristol office, car park and garden including the fire and security alarms and the heating system
  • Provide cost estimates of upcoming works for the annual budget and organise scheduled works in line with the agreed budget and survey
  • Obtain competitive quotes from contractors for all works
  • Liaise/build relationships with contractors for emergency call-outs
  • Liaise with Health & Safety Officer to identify Health & Safety issues as they arise during maintenance works and ensure contractors work safely
  • Obtain electrical test certificates for any electrical works
  • Manage the part-time Handyperson to ensure their duties are completed correctly

Group Health & Safety

  • Responsible for Health and Safety in all offices (excluding Vobster Cast Stone) ensuring the contents of the red H&S folder is updated and assessments are conducted in each office annually
  • Keep the Group Health and Safety Policy up to date and ensure that it is reviewed and signed by the Group Directors at least annually (November) and then published on the intranet
  • Keep up to date with H&S developments, take actions and amend our documents and risk assessments accordingly
  • Review all Risk Assessments annually
  • Arrange Fixed Wiring Tests (5 years) and bi-annual PAT tests for all offices
  • Engage external consultants when required for complex Risk / Fire Risk Assessments
  • Work with HR to ensure appraisal forms and local and company inductions for new staff are up-to-date and cover the necessary areas including fire safety procedures, manual handling and DSE
  • Oversee First Aid arrangements

Group Office Administration

  • Plan, budget and manage office fit-out and refurbishment works nationally when required
  • Ensure all of the group’s offices are managed and maintained to the correct standard
  • Ensure appropriate levels of insurance for all aspects of the business
  • Procurement of office supplies including utilities, stationery, refuse and office furniture
  • Review and authorise all overhead costs relating to the above

Car Fleet Management

  • Update the MID insurance database for company and managed car scheme cars
  • Arrange the purchase or sale of company cars as necessary
  • Ensure all company owned cars are fully maintained and serviced, organise & approve repair costs
  • Manage the insurance claims and report on the claims level
  • Arrange short term lease cars for new starters
  • Liaise with our managed car scheme lease provider on lease arrangements
  • Communicate financial reviews of the Managed Car Scheme with employees

Legal Administration

  • Administer the group company properties including leasehold and freeholds reporting to Group Directors on lease dates
  • Responsible for HMRC Rating Valuations, appeals and liaising with Rating Consultants to appeal against rating valuations
  • Keep company policies up to date to match developments in legislation
  • Assisting Directors in managing disputes and complaints
  • Packaging & Waste reporting for the group and obtaining necessary PRNs

Essential

  • Experience of dealing with builders and allied trades
  • Physical ability and willingness to use ladders, internally and externally to reach roof areas
  • Ability to understand and interpret legal terminology, talk to lawyers, understand leases and property terminology
  • Ability to write to a high standard in business English, including policies and semi-legal letters before involving lawyers
  • Health & Safety basic training e.g. IOSH Managing Safely
  • Clean driving licence

Desirable

  • Genuine desire to keep abreast of legal and business developments
  • Health & Safety advanced training

Benefits

  • Competitive salary
  • 25 days holiday, increasing with years of service
  • Holiday purchase scheme
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Office Administrator, Bristol

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Overview

The Office Administrator will be responsible for various administration duties in our Bristol Head Office. Training will be supported as an apprenticeship studying for an NVQ in Business Administration.

This position is full time, permanent (37.5 hours per week, Monday to Friday 08.30am - 5.00pm).

Detail

The Office Administrator will manage the front of house reception duties for the Bristol office and meeting room management. They will support the Company Personal Assistant and marketing team with administrative duties, providing any required administrative and clerical support to Senior Management at their request.

Duties include:

  • Front of House reception duties; welcoming visitors, answering the telephone and notifying staff of arrivals
  • Managing the meeting room diary and organising and booking in-house meetings and appointments
  • Arranging lunch and refreshments for meetings across 3 meeting rooms
  • Screening phone calls, enquiries and requests, handling them when appropriate
  • Maintain a register of staff vehicles and issuing parking permits to staff and visitors
  • Supporting the Company Personal Assistant with administrative duties
  • Supporting the marketing team with administrative duties including cover of the marketing phone line if required during periods of holiday or absence
  • Co-ordination of training course dates, attendee invitations and venues for the group
  • Arranging the daily milk delivery for the office
  • Opening the incoming post and distributing to staff within the building
  • Preparing parcels for collection from couriers and accepting deliveries to the office
  • Maintaining the reception area and meeting rooms. Ensuring the reception area is covered and meeting rooms are presentable and tidy at all times
  • Ad hoc office administration duties
  • Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

Essential

  • Excellent oral and written communication skills
  • Presentable and accommodating demeanour
  • Good administration skills
  • Flexible attitude
  • Good IT skills including Outlook, Word, Excel and PowerPoint
  • A positive “can-do” attitude and flexible approach to new challenges
  • Excellent organisational skills
  • Ability to work effectively as part of a team and independently
  • Ability to manage multiple and/or conflicting deadlines

Desirable

  • Experience in similar roles
  • Office experience
  • Confident dealing with senior stakeholders within the business and externally

Benefits

  • Competitive salary
  • 25 days holiday, increasing with years of service
  • Holiday purchase scheme
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Customer Service Coordinator, Birmingham

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Overview

Process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

This position is full time, permanent (35 hours per week, Monday to Friday).

Detail

  • Create and update orders and delivery requests in accordance with the Company’s procedures.
  • Develop and maintain good and effective working relationships between customers, suppliers and sales staff
  • Support the sales teams in their objectives
  • Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff.
  • Check customer and manufacturer acknowledgements.
  • Monitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered to.
  • Notify availability concerns to sites and sales staff.
  • Work with colleagues to achieve team objective and KPI targets
  • General office duties such as visitor reception, admin and filing.
  • Providing cover when staff shortages occur due to holidays/sickness.
  • Any other duty deemed by the Directors to be in the interest of the team in achieving its objectives

Essential

  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required
  • Must show evidence of being organised and responding promptly
  • Ability to listen and to be patient when required
  • Able to work accurately and quickly
  • Ability to work under pressure and make correct decisions
  • Good skills in Word and general Windows environment
  • Evidence of building relationships with customers or suppliers
  • Must reside commutable distance of the office

Desirable

  • Relevant experience of customer support and admin
  • Knowledge of the construction industry

Benefits

  • Competitive salary
  • 25 days holiday, increasing with years of service
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Customer Service Manager, Edinburgh

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Overview

Manage and support a team of Customer Service Co-ordinators in their daily operations.

This position is full time, permanent (35 hours per week, Monday to Friday).

Detail

  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure the effective running of the department
  • Analyse departmental KPIs to monitor customer service outputs
  • Handle complex and escalated customer service issues
  • Evaluate and performance manage customer service team members
  • Ensure that customer service team members are adhering to documented procedures
  • Escalate appropriately where there is a failure to adhere to procedure by other department team members
  • Identify and address customer service team training and coaching needs
  • Carry out customer service team appraisals and monitor absence
  • Coordinate and manage customer service projects and initiatives
  • Ensure invoice queries are processed and closed out within 5 working days
  • Assist with the implementation of supplier price increases
  • Manage the month end activity to ensure that the cut off deadline is achieved
  • Ensure that credit requests are properly processed in line with company procedures
  • Provide monthly QCR update to the IT Director
  • Attend regular Customer Service Managers Meetings
  • Monitor the Customer Service Coordinators put back performance and ensure that issues are escalated in line with the documented procedure
  • Monitor customer credit limits in line with company procedures
  • Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

Essential

  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Ability to identify problems and be able to problem solve effectively
  • In depth knowledge of customer service principles and practices
  • Demonstrable strong organisational skills and speed of response
  • Ability to listen properly and to be patient when required
  • Able to work accurately and quickly
  • Ability to work under pressure and make correct decisions
  • Good skills in Word and general Windows environment
  • Evidence of building relationships with customers or suppliers
  • Over 3 years’ experience in similar roles
  • Must reside within reasonable commutable distance of the office

Desirable

  • Knowledge of the construction industry
  • Relevant managerial experience within customer support or administration role
  • Degree educated or equivalent

Benefits

  • Competitive salary
  • 25 days holiday, increasing with years of service
  • Holiday purchase scheme
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Marketing and Business Administrator, Bristol

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Overview

An entry level role into Marketing. Responsibility for the administration and support of the Marketing Director and team.

This position is full time, permanent (35 hours per week, Monday to Friday).

Detail

  • To receive, enhance and record all sales enquiries into the office via telephone and email and allocate to the sales team via the CRM system
  • Assist with the creation of print and digital marketing campaigns across multiple channels including social media and email marketing
  • Work with the marketing team to make regular and required updates to the company website using the content management system (CMS)
  • Collate and record all marketing statistics for sales enquiries, social media and the website using Google Analytics
  • Assist in market analysis to identify growth sectors and customers to target.
  • Review and update company product and project database and work with marketing team to manage future maintenance plan and training
  • Monitor and manage external email marketing contact lists and ensure compliance with data protection legislation
  • Liaise with the external sales team to collect ongoing and completed project assets and update project tracking boards and marketing files accordingly
  • Assist in the production of company branded merchandise including banners, brochures and mugs
  • Work in partnership with internal stakeholders including sales and IT and with external stakeholders including marketing and website companies
  • Covering of reception and meeting room bookings for head office during periods of holiday and absence
  • Any other duty deemed by the directors to be in the interest of the department in achieving its objectives

Essential

  • Confident and professional telephone call handling skills
  • Good communication and interpersonal skills including ability to build and maintain relationships with colleagues and external service providers
  • Ability to efficiently organise own tasks and take initiatives
  • Ability to work as part of a team
  • Proficient administration, organisation and time management skills
  • Strong attention to detail
  • Ability to work under pressure, make informed decisions and adhere to deadlines
  • Competent use of common Microsoft applications such as Word, Excel and PowerPoint
  • Must reside within a commutable distance from the office and be punctual
  • An interest in working with people and developing a career within marketing

Desirable

  • Office experience
  • Experience of marketing (training will be provided)
  • Experience of the Adobe Creative Cloud, particularly Photoshop and InDesign
  • Experience of proofreading and/or copyrighting
  • Knowledge of the construction industry

Benefits

  • Competitive salary
  • 25 days’ holiday, increasing with years of service
  • Annual leave purchase scheme
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

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