Careers

Current vacancies

Do you want to work with us?

If you would like to be considered for a job with our team, please select the desired role from our current vacancy list and upload your CV and covering letter via the application form below.

Taylor Maxwell & Co Ltd is accredited by the Equality Accreditation Service and promotes equal opportunities and fair treatment in every aspect of our business. Click here to view our job applicant privacy notice.

Facades Vacancies

Sales Trainee, Bristol

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Overview

Train in sales of facade products to architects, developers and contractors and progress to promotion to the position of Sales Executive.

This position is full time, permanent (37.5 hours per week, Monday to Friday).

Detail

  • Build relationships with customers and suppliers and communicate effectively and promptly
  • Respond promptly to tender enquiries in conjunction with relevant salesperson
  • Prepare and send out quotes to customers as requested to agreed deadlines
  • Order and deliver samples as and when required
  • Ensure that the sample room/showroom is tidy, organised and stocked
  • Use Glenigan to source information for the external sales team
  • Use the company order processing, call-off and credit control systems to provide administration support to the external sales team
  • Provide updated information for the website, monitoring specific projects for ‘case study’ status
  • Be proactive in organising databases for mailshots and supporting company marketing activities
  • Progress to achieve target income for promotion to Sales Executive within 2 years of employment
  • Comply with all KPIs set by the business
  • Embrace training development on sales and product knowledge
  • Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

Essential

  • Good ability in Windows PC environment including Outlook, Word and PowerPoint
  • Proactive nature to look for work and opportunities
  • Must enjoy and be able to communicate effectively
  • Ability to work as an individual and as part of a team
  • A confident and determined approach
  • Resilience and the ability to cope with rejection
  • A high degree of self-motivation and drive

Desirable

  • Full clean driving licence
  • Experience within a customer facing role

Benefits

  • Competitive salary
  • 25 days’ holiday - increasing with years of service
  • Annual company bonus scheme
  • Company car upon completion of training period
  • Sales training and development programme
  • Pension scheme
  • Life insurance
  • Office parking
  • Excellent salary and superb company benefits on qualification

    All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Administrative Vacancies

Office Administrator, Bristol

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Overview

The Office Administrator will be responsible for various administration duties in our Bristol Head Office. Training will be supported as an apprenticeship studying for an NVQ in Business Administration.

This position is full time, permanent (35 hours per week, Monday to Friday 09.00am - 5.00pm).

Detail

The Office Administrator will manage the front of house reception duties for the Bristol office and meeting room management. They will support the Company Personal Assistant and marketing team with administrative duties, providing any required administrative and clerical support to Senior Management at their request.

Duties include:

  • Front of House reception duties, welcoming visitors, answering the telephone and notifying staff of arrivals
  • Managing the meeting room diary and organising and booking in-house meetings and appointments
  • Arranging lunch and refreshments for meetings across 3 meeting rooms
  • Screening phone calls, enquiries and requests and handling them when appropriate
  • Maintain a register of staff vehicles and issuing parking permits to staff and visitors
  • Supporting the Company Personal Assistant with administrative duties
  • Supporting the marketing team with administrative duties, including cover of the marketing phone line if required during periods of holiday or absence
  • Coordination of training course dates, attendee invitations and venues for the group
  • Arranging the daily milk delivery for the office
  • Opening the incoming post and distributing to staff within the building
  • Preparing parcels for collection from couriers and accepting deliveries to the office
  • Maintaining the reception area and meeting rooms, ensuring the reception area is covered and meeting rooms are presentable and tidy at all times
  • Ad hoc office administration duties
  • Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

Essential

  • Excellent oral and written communication skills
  • Presentable and accommodating demeanour
  • Good administration skills
  • Good IT skills including Outlook, Word, Excel and PowerPoint
  • A positive “can-do” attitude and flexible approach to new challenges
  • Excellent organisational skills
  • Ability to work effectively as part of a team and independently
  • Ability to manage multiple and/or conflicting deadlines

Desirable

  • Experience in similar roles
  • Office experience
  • Confident dealing with senior stakeholders within the business and externally

Benefits

  • Competitive salary
  • 25 days holiday - increasing with years of service
  • Holiday purchase scheme
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Customer Service Manager, Edinburgh

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Overview

Manage and support a team of Customer Service Co-ordinators in their daily operations.

This position is full time, permanent (35 hours per week, Monday to Friday).

Detail

  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure the effective running of the department
  • Analyse departmental KPIs to monitor customer service outputs
  • Handle complex and escalated customer service issues
  • Evaluate and performance manage customer service team members
  • Ensure that customer service team members are adhering to documented procedures
  • Escalate appropriately where there is a failure to adhere to procedure by other department team members
  • Identify and address customer service team training and coaching needs
  • Carry out customer service team appraisals and monitor absence
  • Coordinate and manage customer service projects and initiatives
  • Ensure invoice queries are processed and closed out within 5 working days
  • Assist with the implementation of supplier price increases
  • Manage the month end activity to ensure that the cut off deadline is achieved
  • Ensure that credit requests are properly processed in line with company procedures
  • Provide monthly QCR update to the IT Director
  • Attend regular Customer Service Managers meetings
  • Monitor the Customer Service Coordinators put back performance and ensure that issues are escalated in line with the documented procedure
  • Monitor customer credit limits in line with company procedures
  • Any other duty deemed by the directors to be in the interest of the team in achieving its objectives

Essential

  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Ability to identify problems and be able to problem solve effectively
  • In depth knowledge of customer service principles and practices
  • Demonstrable strong organisational skills and speed of response
  • Ability to listen properly and to be patient when required
  • Able to work accurately and quickly
  • Ability to work under pressure and make informed decisions
  • Good skills in Word and general Windows environment
  • Evidence of building relationships with customers or suppliers
  • Over 3 years experience in similar roles
  • Must reside within reasonable commutable distance of the office

Desirable

  • Knowledge of the construction industry
  • Relevant managerial experience within customer support or administration role
  • Degree educated or equivalent

Benefits

  • Competitive salary
  • 25 days holiday - increasing with years of service
  • Holiday purchase scheme
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

Apply now

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