Customer Service Team Support - Birmingham

Full time


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Provide general administrative support to the customer service team to achieve their objectives and meet the daily operational needs of the department.

This position is full time, permanent (37.5 hours per week, Monday to Friday).


  • Answer incoming calls to the office and forward to the relevant person
  • General office duties such as visitor reception
  • Create and update orders and delivery requests in accordance with the Company’s procedures
  • Check manufacturer acknowledgements and monitor timely receipt
  • Develop and maintain good and effective working relationships between customers, suppliers and Taylor Maxwell colleagues
  • Support the sales teams in their objectives
  • Monitor and process all supplier dispatch reports
  • Ensure prompt action of queries received from customers, suppliers, and Taylor Maxwell colleagues
  • Provide absence cover for Customer Service Coordinators in line with all Company procedures
  • Any other duty deemed by the Directors to be in the interest of the team in achieving its objectives


  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Must show evidence of being organised and responding promptly
  • Ability to listen properly and to be patient when required
  • Able to work under pressure and make correct decisions
  • Good skills in Word and general Windows environment
  • Evidence of building relationships with customers or suppliers
  • Must reside within commutable distance of the office


  • Relevant experience of customer service and administration
  • Knowledge of the construction industry


  • Competitive salary
  • Office car parking
  • 25 days’ holiday, increasing with years of service
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Cycle to work scheme
  • Employee Assistant Programme (EAP)
  • Annual leave purchase scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice

Closing date for applications: 29 August 2022

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